Standard: ISO 10004

QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING

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Scope:

This International Standard provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

This International Standard is intended for use by organizational regardless of type, size or product provided. The focus of this International Standard is no customer external to the organization.

Organization: International Organization for Standardization
Document Number: iso 10004
Publish Date: 2012-09-15
Page Count: 40
Available Languages: EN
DOD Adopted: NO
ANSI Approved: NO
Most Recent Revision: YES
Current Version: YES
Status: Active
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