Standard: LUL - 5-353

STATION AMBIENCE

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Scope:

The requirements in this standard cover:

• Station condition;

• Cleanliness;

• Litter;

• Graffiti;

• Air quality; and

• Staff (including working with and monitoring the performance of contractors’ staff)

This Standard applies to all stations and parts of stations that are owned by LUL, including parts that are used by other train operators. It does not apply to stations or parts of stations that are owned by other bodies (e.g. Network Rail or train operating companies).

This Standard addresses and supports the specific customer service delivery issues of:

• Station exterior and approaches;

• Station interiors;

• Ambience;

• Station décor;

• Cleanliness; and

• Staff performance and behaviours

In so far as they relate to station ambience.

Purpose

The purpose of this Standard is to set out the ambience requirements with regard tostations.

 

 

Organization: London Underground Library
Document Number: 5-353
Publish Date: 2016-04-01
Page Count: 8
Change Type: COMPLETE REVISION
Available Languages: EN
DOD Adopted: NO
ANSI Approved: NO
Most Recent Revision: YES
Current Version: YES
Status: Active

Document History

Document # Change Type Update Date Revision Status
5-353 Change Type: STCH Update Date: 2007-01-01 Status: INAC

This Standard References

Showing 1 of 1.

LUL 5-03081-001

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