scope:

This International standard sets out the requirements for process measurement frameworks for use in process assessment. The requirements defined in this International Standard form a structure which: a) establish the requirements for process measurement frameworks in the context of process assessment; b) establish the requirements for the validation of process measurement frameworks for use in process assessment; c) establish requirements that are applicable to any process measurement frameworks to develop composite measures across domains. This International Standard is applicable to development of process measurement frameworks for any process quality characteristic, that can be applied across all application domains. Annex A presents a map of terminologies used in this International Standard. Annex B provides an explanation of construct specifications. Annex C reviews statistical validation methods. Annex D provides some methods including references that can be utilized in implementing the requirements for process measurement frameworks. These Annexes will be moved to a guide for constructing process measurement frameworks to be developed as part of the set of Standards. NOTE ISO/IEC 33020 is a process measurement framework for assessment of process capability and organizational process maturity based on this International Standard for the process quality characteristic, process capability and organizational process maturity based on this characteristic.