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ISO 9241-11

Ergonomics of human-system interaction - Part 11: Usability: Definitions and concepts

active, Most Current
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Organization: ISO
Publication Date: 1 March 2018
Status: active
Page Count: 36
ICS Code (IT terminal and other peripheral equipment): 35.180
ICS Code (Ergonomics): 13.180
scope:

This document provides a framework for understanding the concept of usability and applying it to situations where people use interactive systems, and other types of systems (including built environments), and products (including industrial and consumer products) and services (including technical and personal services).

NOTE In this document, the phrase "object of interest" refers to the system, product or service for which usability is being considered (see 8.1).

This document:

- explains that usability is an outcome of use;

- defines key terms and concepts;

- identifies the fundamentals of usability; and

- explains the application of the concept of usability.

It does not describe specific processes or methods for taking account of usability in design development or evaluation.

The intended users of this document include:

- usability/ergonomics/human factors professionals;

- designers and developers of systems, products and services;

- quality assurance personnel;

- public and corporate purchasers; and

- consumer organizations.

The most common applications of this document are in design and evaluation

Document History

ISO 9241-11
March 1, 2018
Ergonomics of human-system interaction - Part 11: Usability: Definitions and concepts
This document provides a framework for understanding the concept of usability and applying it to situations where people use interactive systems, and other types of systems (including built...
March 15, 1998
Ergonomic Requirements For Office Work with Visual Display Terminals (VDTs) - Part 11: Guidance on Usability
ISO 9241-11 defines usability and explains how to identify the information which is necessary to take into account when specifying or evaluating usability of a visual display terminal in terms of...

References

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