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ISO/IEC TR 20000-3

Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1

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Organization: ISO
Publication Date: 1 November 2009
Status: inactive
Page Count: 32
ICS Code (Other services): 03.080.99
ICS Code (Information technology (IT) in general): 35.020
scope:

ISO/IEC 20000-1 specifies a number of related management processes. This part of ISO/IEC 20000 provides guidance and commentary on scope definition and applicability of ISO/IEC 20000-1 to enable the service provider to fulfil the requirements specified in ISO/IEC 20000-1.

This part of ISO/IEC 20000 assists the service provider who is planning service improvements or preparing for a conformity assessment against ISO/IEC 20000-1. It can also assist the service provider who is considering using ISO/IEC 20000-1 for establishing a service management system (SMS) and who needs specific advice on whether ISO/IEC 20000-1 is applicable to its circumstances. Finally, it shows how to define the scope of an SMS based on practical examples.

This part of ISO/IEC 20000 gives a list of main points on stating scope, on the applicability of ISO/IEC 20000-1 and on demonstrating conformity to ISO/IEC 20000-1. It also includes examples of scope statements, which vary according to the service provider's circumstances.

Document History

October 23, 2018
Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/ IEC 20000-1
This document includes guidance on the scope definition and applicability to the requirements specified in ISO/IEC 20000-1. This document can assist in establishing whether ISO/IEC 20000-1 is...
February 3, 2012
Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
ISO/IEC 20000-1 specifies a number of related management processes. This part of ISO/IEC 20000 provides guidance and commentary on scope definition and applicability of ISO/IEC 20000-1 to enable the...
ISO/IEC TR 20000-3
November 1, 2009
Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
ISO/IEC 20000-1 specifies a number of related management processes. This part of ISO/IEC 20000 provides guidance and commentary on scope definition and applicability of ISO/IEC 20000-1 to enable the...

References

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