ISO/IEC TR 20000-4
Information technology - Service management - Part 4: Process reference model
inactive
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| Organization: | ISO |
| Publication Date: | 1 December 2010 |
| Status: | inactive |
| Page Count: | 30 |
| ICS Code (Other services): | 03.080.99 |
| ICS Code (Information technology (IT) in general): | 35.020 |
scope:
This part of ISO/IEC 20000 defines a process reference model comprising a set of processes, described in terms of process purpose and outcomes that demonstrate coverage of the requirements of ISO/IEC 20000-1.
Document History
ISO/IEC TR 20000-4
December 1, 2010
Information technology - Service management - Part 4: Process reference model
This part of ISO/IEC 20000 defines a process reference model comprising a set of processes, described in terms of process purpose and outcomes that demonstrate coverage of the requirements of ISO/IEC...