NAVY - SECNAV 4855.5C
((AFI) 21-115) PRODUCT QUALITY DEFICIENCY REPORT PROGRAM
|Publication Date:||19 September 2018|
PURPOSE. This Regulation:
a. Establishes policy, assigns responsibility and implements procedures for a standard DoD Product Quality Deficiency Reporting method to identify, report, and resolve conditions affecting the warfighter. Objectives include:
(1) Providing feedback to activities responsible for design, development, purchasing, production, supply, maintenance, contract administration, and other functions for them to act on finding the cause, taking corrective action, and preventing recurrence.
(2) Integrating deficiency analysis and resolution processes to identify cause and prevent or mitigate recurrence within acquisition, quality, systems engineering, and overall life cycle management plans.
(3) Obtaining cost, credit, replacement, and/or contractual remedy for procurement related quality deficiencies resulting from poor workmanship, nonconformance to applicable specifications, drawings, standards, processes or other technical requirements.
(4) Providing historical collection of deficiency data for future analysis.
b. This regulation implements Title 41, Code of Federal Regulations (CFR), 101-26.8, Discrepancies or Deficiencies in General Services Administration (GSA) or Department of Defense (DoD) Shipments Title 41, CFR (reference a). It reissues DLAR 4155.24/AR702- 7/SECNAVINST 4855.5A/AFR 74-6, Product Quality Deficiency Report Program, July 20, 1993(reference b). The regulation provides uniform policy for reporting, processing, and investigating interservice Cross-DoD Component product quality deficiency data. It establishes a reliable and standardized system for feedback of product quality deficiency data across the United States Military Services, the Defense Contract Management Agency (DCMA), and the Defense Logistics Agency (DLA).
a. This Regulation applies to:
(1) The Military Services, DCMA, and DLA (referred to as DoD Components in this regulation). The term "Military Services," in this regulation, refers to the Army, Air Force, Navy, and Marine Corps. DoD Components will use this regulation when reporting interservice product quality deficiencies. Users of DoD Component-provided supplies or contract administration services, including the Coast Guard, may use this regulation for processing internal product quality deficiencies as may the GSA.
(2) New and newly reworked Government-owned products found to be deficient any time after Government acceptance. Submit Product Quality Deficiency Reports (PQDRs) regardless of the product's inspection or acceptance location (source or destination). It also applies to products that were presented for Government destination acceptance, but later found to be deficient.
b. This Regulation does not apply to the following deficiencies:
(1) Products approved for local base or station buys, which are reportable under local procedures. This exclusion does not apply to local buys where the original source was GSA.
(2) Foreign Military Sales customers submit quality deficiencies using a Supply Discrepancy Report (SDR) (SF364) which are processed in accordance with (IAW) DLM 4000.25, Vol 2, Ch-17, C18.104.22.168 (reference c).
(3) Subsistence materiel deficiencies (reported by the DoD Hazardous Food and Nonprescription Drug Recall System) IAW AR-40-660/DLAR 4155.26, DoD Hazardous Food and Nonprescription Drug Recall System (reference d).
(4) Unsatisfactory materiel whose condition results from improper handling or deterioration during storage (report following individual DoD Component procedures).