Tourism and related services — Hotels — Service requirements
|Publication Date:||1 April 2020|
|ICS Code (Services for consumers):||03.080.30|
|ICS Code (Leisure and tourism in general):||03.200.01|
This document establishes quality requirements and recommendations for hotels regarding staff, service, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and guest satisfaction.
The requirements are applicable regardless of their classification and category, and whether the services are provided directly by internal staff or by a subcontractor.