ARMY - AR 702-7-1
Reporting of Product Quality Deficiencies within the U.S. Army
|Publication Date:||13 April 2020|
This regulation sets forth policies and responsibilities for reporting and processing product quality deficiencies within the Army. It complements but is not subordinate to Army Regulation (AR) 702-7, a Joint regulation, which covers reporting of product quality deficiencies across the Department of Defense (DOD) components. For cross-component product quality deficiency reports (PQDRs), AR 702-7 states that DOD Components may use processes in AR 702-7, Enclosure 2 or component specified instructions which are prescribed herein. The Army will process all PQDRs in accordance with this regulation. The purpose of the PQDR program is to remove defective nonconforming and/or dangerous items from the Army inventory; provide remediation to the unit for defective items; determine the root cause of the defective item to prevent its reoccurrence; and collect failure and nonconformance data for trend analysis to continuously improve system performance. The PQDR program establishes official product quality feedback channels to the designated Army national inventory control point (NICP) responsible for the product design, procurement and distribution of items and materiel identified as defective, and provision of a means for correcting deficiency.