NEN - NPR-ISO/IEC TR 30105-7
Information technology - IT Enabled Services- Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 7: Exemplar for maturity assessment
| Organization: | NEN |
| Publication Date: | 1 November 2019 |
| Status: | active |
| Page Count: | 34 |
| ICS Code (Information technology (IT) in general): | 35.020 |
scope:
This document presents an exemplar for maturity assessment, following the framework for assessment of process capability levels and measurement of an organization's maturity level for an ITES-BPO service provider.
This document:
- uses the set of indicators for process performance and process capability;
- helps to collect the objective evidence that enables an assessor to determine the process ratings;
- helps to assess the result of the process capability level;
- serves as a measurement framework for processes and provides an organization maturity model for ITES-BPO organizations delivering the services;
- is useful for all users of the ISO/IEC 30105 series, including but not limited to internal assessors, external assessors, ITES-BPO service providers and ITES-BPO service customers;
- supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.
Document History
