scope:

Purpose of This Order.

This order establishes the organizational operation and function of the Technical Operations SUPCOM for maintaining open lines of communication among front line managers (FLMs) within Technical Operations, across the Air Traffic Organization (ATO), and with the Technical Operations management staff.

Communication is essential to maintain the effective management of daily operations. SUPCOM is a valuable resource to implement and communicate ATO initiatives and programs and to focus on reducing costs, improving performance, and gaining efficiencies. FLMs have the best perspective to identify issues, concerns, and conditions that are relevant to or affect the National Airspace System. SUPCOM enables communications from the service delivery point to all levels of ATO management and provides feedback on the effectiveness of agency programs. This communication line does not replace or circumvent the normal chain of command.