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BSI - BS ISO 10004 - TC

Tracked Changes (Redline) - Quality management - Customer satisfaction - Guidelines for monitoring and measuring

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Organization: BSI
Publication Date: 26 February 2020
Status: active
Page Count: 101
ICS Code (Quality management and quality assurance): 03.120.10

Document History

BS ISO 10004 - TC
February 26, 2020
Tracked Changes (Redline) - Quality management - Customer satisfaction - Guidelines for monitoring and measuring
A description is not available for this item.

References

This document references:
ISO 9000 - Quality management systems — Fundamentals and vocabulary
Published by ISO on September 15, 2015
This International Standard describes the fundamental concepts and principles of quality management which are universally applicable to the following: — organizations seeking sustained success...
This document references:
ISO TR 10017 - Guidance on statistical techniques for ISO 9001:2000
Published by ISO on May 15, 2003
This Technical Report provides guidance on the selection of appropriate statistical techniques that may be useful to an organization in developing, implementing, maintaining and improving a quality...
This document references:
ISO/IEC GUIDE 37 - Instructions for use of products by consumers
Published by ISO on December 1, 2012
This Guide establishes principles and gives recommendations on the design and formulation of instructions for use of products by consumers. This Guide is intended to be used by the following: -...
This document references:
ISO 9004 - Quality management - Quality of an organization - Guidance to achieve sustained success
Published by ISO on April 1, 2018
This document gives guidelines for enhancing an organization’s ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015. This...
This document references:
ISO 10001 - Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations
Published by ISO on July 1, 2018
This document gives guidelines for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. This document is applicable to product- and...
This document references:
ISO 10003 - Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
Published by ISO on July 1, 2018
This document gives guidelines for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been...
This document references:
ISO 9001 - Quality management systems — Requirements
Published by ISO on September 15, 2015
This International Standard specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet...
This document references:
ISO 10002 - Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
Published by ISO on July 1, 2018
This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and...
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