scope:

PURPOSE OF THIS MANUAL

This manual highlights the importance of integrating human performance (HP) considerations in the development of ICAO Standards and Recommended Practices (SARPs) and in States' associated regulatory activities. It supports regulators to make it easy for people in the aviation system to do the right thing and avoid negative safety consequences. This is done through the development of appropriate regulatory material, through evaluating, accepting and approving and through the continued surveillance of service providers'¹ adherence to these regulatory requirements. This manual addresses HP considerations embedded in all these regulatory activities.

This manual also provides guidance to regulators on HP considerations necessary to meet their obligations under the Convention on International Civil Aviation² and its Annex 19 - Safety Management SARPs for the establishment of a State Safety Programme (SSP). It illustrates how HP considerations are embedded in key oversight responsibilities and activities that are included in an SSP. It does not, however, attempt to comprehensively address all aspects of safety oversight, nor all aspects of HP. For instance, this manual does not discuss in any detail issues of physical or mental health, nor questions of individuals' fitness for duty. Furthermore, it does not focus on HP issues for specific types of aviation personnel. Instead, it takes a system's perspective on human performance, and it brings to focus the human contribution to the global aviation system.

The purpose of this manual is not to make every regulator an HP expert, but to enable all regulatory personnel to recognize HP considerations in their daily work activities, including in their own internal organization, and to know when to seek the help of a qualified and experienced HP professional. The manual is meant to guide and structure the conversations about HP between the regulator and the people being regulated. Finally, the industry can also benefit by gaining an understanding of regulatory expectations related to HP.

This manual complements the following:

• Human Factors Training Manual (Doc 9683); and

• Human Factors Guidelines for Aircraft Maintenance Manual (Doc 9824)

¹ In this manual, the term "service provider" is used interchangeably with the term "organization" to refer to any approved aviation industry organization, including air traffic service providers, commercial air transport operators, aerodrome operators, and approved maintenance and training organizations. The guidance is also relevant to designated individuals who provide aviation services on behalf of the State (e.g., pilot examiners, aviation medical examiners, maintenance inspectors, certification engineers).

²Commonly known as "The Chicago Convention".