SNZ - SA/SNZ TS ISO/IEC 20000.5
Information technology – Service management Part 5: Implementation guidance for ISO/IEC 20000-1
active, Most Current
| Organization: | SNZ |
| Publication Date: | 21 April 2023 |
| Status: | active |
| Page Count: | 44 |
scope:
This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.
The intended users of this document are:
a) organizations that require support on how to implement an SMS;
b) consultants and advisors who support an organization during SMS implementation.
This document can be used together with the other parts of ISO/IEC 20000 series.
Document History
SA/SNZ TS ISO/IEC 20000.5
April 21, 2023
Information technology – Service management Part 5: Implementation guidance for ISO/IEC 20000-1
This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the...