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CEN - EN 15221-3

Facility Management - Part 3: Guidance on quality in Facility Management

active, Most Current
Organization: CEN
Publication Date: 1 October 2011
Status: active
Page Count: 48
ICS Code (Installations in buildings in general): 91.140.01
ICS Code (Other services): 03.080.99
scope:

This European Standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to EN ISO 9000, EN ISO 9001 and EN 15221-2 within the framework of EN 15221-1. The standard provides a link into management methods and management theories.

This European Standard is applicable to:

- FM in public and private organizations;

- client organization and service provider relationships;

- full range of facility products or facility services;

- both types of service providers in FM (internal and external);

- all types of working environments (e.g. industrial, commercial, administration, military, healthcare etc.).

This European Standard is applicable to business services (not consumer oriented).

This European Standard does not:

- replace the quality management systems of the client organization;

- provide standard forms:

- for performance and quality management systems (delivering a quality management system);

- for defining requirements;

- for a measurement tool;

- for service level;

- apply to the certification of the quality system of Facility Management (covered by EN ISO 9001).

Document History

November 1, 2018
Facility Management - Part 3: Guidance on quality in Facility Management
This document provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to EN ISO 9000, EN ISO 9001 and EN ISO 41012 within the framework of EN ISO...
EN 15221-3
October 1, 2011
Facility Management - Part 3: Guidance on quality in Facility Management
This European Standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to EN ISO 9000, EN ISO 9001 and EN 15221-2 within the framework of EN...

References

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