scope:

This document provides guidance to community authorities on how to use smart technologies and smart ways of working to improve their ability to anticipate, manage and mitigate public health emergencies (PHEs), including through transparent, interactive and citizen-centric communications with citizens. It does so by showing how the principles and good practices for smart city operating models recommended in ISO 37106 can deliver improved outcomes in PHE management, at every stage of the command-and-control process for emergency management and incident response set out in ISO 22320.

This document sets out recommendations for community authorities and provides a tool that can be used to assess the maturity of communities' systems for smart PHE management.

This document applies to all types of cities and communities that are willing to apply smart city operating models to respond to PHEs.