scope:

This procedure mandates requirements on Maintenance and their associated contractors when planning or performing work that may cause public enquiries or complaints.

Public communication includes lineside neighbours and both local and national authorities refer to section 4 - Definitions.

The standard defines when we communicate with the public.

Purpose

This document details the process and requirements for public communication associated with infrastructure work that may cause public enquiries or complaints. Work that can cause a nuisance to the public in the immediate vicinity of the work or access points include:

• High Visual Impact e.g. fencing erection, structure erection, depot alterations, vegetation removal
• High Nuisance e.g. noise, light, heavy plant movement
• High Environmental Impact e.g. vegetation removal, permanent lighting