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BSI - BS BIP 2222

Complaints Management. Turning Negatives into Positives (including BS ISO 10002:2004 and BS ISO 10003:2007)

active, Most Current
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Organization: BSI
Publication Date: 30 June 2012
Status: active
ICS Code (Quality management and quality assurance): 03.120.10

Document History

BS BIP 2222
June 30, 2012
Complaints Management. Turning Negatives into Positives (including BS ISO 10002:2004 and BS ISO 10003:2007)
A description is not available for this item.

References

This document references:
BS EN ISO 19011 - Guidelines for auditing management systems
Published by BSI on July 31, 2018
A description is not available for this item.
This document references:
BS EN ISO 9001 - Quality management systems - Requirements
Published by BSI on September 30, 2015
A description is not available for this item.
This document references:
BS EN ISO 9004 - Quality management - Quality of an organization - Guidance to achieve sustained success
Published by BSI on April 30, 2018
A description is not available for this item.
This document references:
BS ISO 10001 - Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations
Published by BSI on July 31, 2018
A description is not available for this item.
This document references:
BS ISO 10003 - Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
Published by BSI on July 31, 2018
A description is not available for this item.
This document references:
ISO 10002 - Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
Published by ISO on July 1, 2018
This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and...
This document references:
ISO 9001 FRENCH - Systèmes de management de la qualité - Exigences
Published by ISO on September 15, 2015
A description is not available for this item.
This document references:
ISO 9004 - Quality management - Quality of an organization - Guidance to achieve sustained success
Published by ISO on April 1, 2018
This document gives guidelines for enhancing an organization’s ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015. This...
This document references:
ISO/IEC GUIDE 71 - Guide for addressing accessibility in standards
Published by ISO on December 1, 2014
This Guide provides guidance to standards developers on addressing accessibility requirements and recommendations in standards that focus, whether directly or indirectly, on systems (i.e. products,...
This document references:
ISO/IEC GUIDE 71 - Guide for addressing accessibility in standards
Published by ISO on December 1, 2014
This Guide provides guidance to standards developers on addressing accessibility requirements and recommendations in standards that focus, whether directly or indirectly, on systems (i.e. products,...
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