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ISO 10008

Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions

active, Most Current
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Organization: ISO
Publication Date: 1 June 2013
Status: active
Page Count: 36
ICS Code (Quality management and quality assurance): 03.120.10
scope:

This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.

It is applicable to any organization engaged in, or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity.

This International Standard is not intended to form part of a consumer contract or to change any rights or obligations provided by applicable statutory and regulatory requirements.

This International Standard aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers' confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers.

The guidance given in this International Standard can complement an organization's quality management system

Document History

October 7, 2021
Quality management — Customer satisfaction — Guidance for business-to-consumer electronic commerce transactions
This document provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT)...
ISO 10008
June 1, 2013
Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions
This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce...

References

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