scope:

This Standard applies to requirements for LU retail outlets. This Standard covers customer-facing aspects of retail outlets.

This Standard does not cover requirements for glass, heritage, food hygiene, structure, materials, and fire safety. Such requirements are covered in other Standards. This Standard supplements, not replaces, any other legally binding agreements (e.g. contracts, leasing agreements etc.).

This Standard addresses and supports customer service delivery issues of:

• Amenities and facilities;

• Security;

• Branding;

• Corporate design;

• Ambience.

This Standard supports the following LU Policies:

Note: The identification of Policies shown below shall have no material impact upon Infraco or other Suppliers beyond the obligations already contained in this Category 1 Standard. They are provided for LU reference purposes only.

Purpose

The purpose of this Standard is to define the requirements for customer-facing aspects of retail outlets in LU stations.