CUSTOMER WAIT TIME AND TIME DEFINITE DELIVERY
|Publication Date:||14 December 2000|
Implements policy, assigns responsibilities, and prescribes procedures under reference (a) to establish a means of measuring and improving the responsiveness of the DoD logistics system to customer requirements.
Implements reference (b) for the purpose of establishing a DoD-wide performance for customer wait time.
Implements reference (c) for the purpose of establishing a DoD-wide approach to the development of a standard of performance for the DoD logistics system to respond to customer requirements for materiel.
This Instruction applies to the Office of the Secretary of Defense, the Military Departments (including the Coast Guard, when it is operating as a Military Service of the Department of the Navy and, by agreement with the Department of Transportation, when it is operating as a Military Service of that Department), the Chairman of the Joint Chiefs of Staff, the Combatant Commands, and all other organizational entities in the Department of Defense (hereafter referred to collectively as "the DoD Components"). The term "Military Services," as used herein, refers to the Army, the Navy, the Air Force, the Marine Corps, and the Coast Guard.