ISO 10004

Quality management - Customer satisfaction - Guidelines for monitoring and measuring

active, Most Current
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Organization: ISO
Publication Date: 1 July 2018
Status: active
Page Count: 44
ICS Code (Quality management and quality assurance): 03.120.10
scope:

This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.

This document is intended for use by any organization regardless of its... View More

Document History

ISO 10004
July 1, 2018
Quality management - Customer satisfaction - Guidelines for monitoring and measuring
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction. This document is intended for use by any organization regardless of its type or...
September 15, 2012
Quality management - Customer satisfaction - Guidelines for monitoring and measuring
This International Standard provides guidance in defining and implementing processes to monitor and measure customer satisfaction. This International Standard is intended for use by organizational...

References

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