DIN EN ISO 18295-2
Customer contact centres - Part 2: Requirements for using the services of customer contact centres (ISO/DIS 18295-2:2016); German and English version prEN ISO 18295-2:2016
inactive
| Organization: | DIN |
| Publication Date: | 1 July 2016 |
| Status: | inactive |
| Page Count: | 24 |
| ICS Code (Services for consumers): | 03.080.30 |
Document History
October 1, 2017
Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017); German version EN ISO 18295-2:2017
Dieses Dokument legt Anforderungen für Organisationen fest, die Dienstleistungen von Kundenkontaktzentren (CCC) nutzen. Es zielt darauf ab, sicherzustellen, dass Kundenerwartungen durch die...
DIN EN ISO 18295-2
July 1, 2016
Customer contact centres - Part 2: Requirements for using the services of customer contact centres (ISO/DIS 18295-2:2016); German and English version prEN ISO 18295-2:2016
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