DIN EN ISO 18295-1
Customer contact centres - Part 1: Requirements for customer contact centres (ISO/DIS 18295-1:2016); German and English version prEN ISO 18295-1:2016
inactive
| Organization: | DIN |
| Publication Date: | 1 July 2016 |
| Status: | inactive |
| Page Count: | 43 |
| ICS Code (Services for consumers): | 03.080.30 |
Document History
October 1, 2017
Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017)
This document specifies service requirements for customer contact centres (CCC). It specifies a framework for any CCC that aims to assist in providing clients and customers with services that...
DIN EN ISO 18295-1
July 1, 2016
Customer contact centres - Part 1: Requirements for customer contact centres (ISO/DIS 18295-1:2016); German and English version prEN ISO 18295-1:2016
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