scope:

This European Standard provides guidance on the preparation of contracts in private sector for maintenance services. It can be applied to:

- cross-border as well as national company/maintenance contractor relationships,

- the whole range of maintenance services including planning, management and control in addition to maintenance operations,

- every type of item with the exception of computer software unless the software has to be maintained as an integral part of, and together with, technical equipment. It does not

- provide standard forms for maintenance contracts,

- determine rights and obligations between company and maintenance contractor,

- provide rules for agreements with public administrations.

NOTE It is common to have service-level-agreements with different models, including consulting, engineering, improvements and optimization with incentives. It is out of the scope of this standard to consider characteristics of these agreements.