scope:

Quality of experience (QoE) is a widely used term in the telecommunication industry. However, there is no single document available that describes methods for assessing QoE. This Recommendation provides a reference guide to existing standardized methods in ITU for QoE assessment. The overall approaches for the different assessment methodologies typically used are described, and a taxonomy of QoE assessment standards is defined.

For different applications, this Recommendation identifies suitable subjective assessment methodologies, and where applicable, objective assessment methods that can be used to estimate subjective opinion, in addition to giving guidance on their usage and limitations.

The intended users of this Recommendation include telecommunication carriers, service providers and equipment manufacturers.