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AWWA G420

Communications and Customer Relations

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Organization: AWWA
Publication Date: 14 January 2017
Status: active
Page Count: 28
scope:

This standard covers the essential requirements to effectively manage communication and customer relations.

Purpose

The purpose of this standard is to define the minimum requirements for establishing an effective communication and customer relations plan for a water and/or wastewater utility. An effective plan enhances the general public perception of the utility through frequent and focused communication with utility customers and stakeholders. Among the many benefits of a communication and customer relations plan are increased understanding and support of sustainable rate structures; greater tolerance for service interruptions; better cooperation to keep construction projects on schedule; and improved response to customer-billing issues, resulting in timely payment of bills.

Document History

AWWA G420
January 14, 2017
Communications and Customer Relations
This standard covers the essential requirements to effectively manage communication and customer relations. Purpose The purpose of this standard is to define the minimum requirements for...
June 14, 2009
Communications and Customer Relations
This standard covers the essential requirements to effectively manage communications and customer relations. Purpose The purpose of this standard is to define the minimum requirements for...

References

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