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ISO/IEC TR 22446

Information technology - Continual performance improvement of IT enabled services

active, Most Current
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Organization: ISO
Publication Date: 1 November 2017
Status: active
Page Count: 32
ICS Code (Other services): 03.080.99
ICS Code (Information technology (IT) in general): 35.020
scope:

This document establishes a continual performance improvement (CPI) process that supports service management system (SMS) as defined in the ISO/IEC 20000 series.

This process ensures successful deployment and service performance criteria fulfilment.

This process is based on a predictive performance evaluation method and a related repository. This document is not intended to be used as a means of certification and does not add any requirements to those specified in ISO/IEC 20000-1.

This document does not provide specific criteria for identifying the need for risk analysis, nor does it specify the types of risk analysis techniques that are used to support a particular technology.

This document does not offer techniques for implementing the continual performance improvement process.

Document History

ISO/IEC TR 22446
November 1, 2017
Information technology - Continual performance improvement of IT enabled services
This document establishes a continual performance improvement (CPI) process that supports service management system (SMS) as defined in the ISO/IEC 20000 series. This process ensures successful...

References

This document references:
CEI UNI ISO/IEC 20000-1 - Information technology - Service management Part 1: Service management system requirements
Published by CEI on February 1, 2020
General This document specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this...
This document references:
2382-2 - Data Processing - Vocabulary - Section 02: Arithmetic and Logic Operations
Published by ISO on May 15, 1976
A description is not available for this item.
This document references:
ISO/IEC 25010 - Systems and software engineering — Systems and software Quality Requirements and Evaluation (SQuaRE) — Product quality model
Published by ISO on November 1, 2023
This document defines a product quality model, which is applicable to ICT (information and communication technology) products and software products. The product quality model is composed of nine...
This document references:
ISO/IEC/IEEE 24765 - Systems and software engineering - Vocabulary
Published by ISO on September 1, 2017
General Consistent with ISO vocabulary standards, each technical committee is responsible for standard terminology in its area of specialization. This document provides a common vocabulary applicable...
This document is referenced by:
ISO/IEC TS 27110 - Information technology, cybersecurity and privacy protection — Cybersecurity framework development guidelines
Published by ISO on February 1, 2021
This document specifies guidelines for developing a cybersecurity framework. It is applicable to cybersecurity framework creators regardless of their organizations’ type, size or nature.
This document is referenced by:
ISO/IEC TS 27110:21 - Information technology, cybersecurity and privacy protection — Cybersecurity framework development guidelines
Published by CSA on January 1, 2021
This document specifies guidelines for developing a cybersecurity framework. It is applicable to cybersecurity framework creators regardless of their organizations’ type, size or nature.
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