ISO/IEC TR 22446
Information technology - Continual performance improvement of IT enabled services
|Publication Date:||1 November 2017|
|ICS Code (Other services):||03.080.99|
|ICS Code (Information technology (IT) in general):||35.020|
This document establishes a continual performance improvement (CPI) process that supports service management system (SMS) as defined in the ISO/IEC 20000 series.
This process ensures successful deployment and service performance criteria fulfilment.
This process is based on a predictive performance evaluation method and a related repository. This document is not intended to be used as a means of certification and does not add any requirements to those specified in ISO/IEC 20000-1.
This document does not provide specific criteria for identifying the need for risk analysis, nor does it specify the types of risk analysis techniques that are used to support a particular technology.
This document does not offer techniques for implementing the continual performance improvement process.