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ISO/IEC TR 22446

Information technology - Continual performance improvement of IT enabled services

active, Most Current
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Organization: ISO
Publication Date: 1 November 2017
Status: active
Page Count: 32
ICS Code (Other services): 03.080.99
ICS Code (Information technology (IT) in general): 35.020
scope:

This document establishes a continual performance improvement (CPI) process that supports service management system (SMS) as defined in the ISO/IEC 20000 series.

This process ensures successful deployment and service performance criteria fulfilment.

This process is based on a predictive performance evaluation method and a related repository. This document is not intended to be used as a means of certification and does not add any requirements to those specified in ISO/IEC 20000-1.

This document does not provide specific criteria for identifying the need for risk analysis, nor does it specify the types of risk analysis techniques that are used to support a particular technology.

This document does not offer techniques for implementing the continual performance improvement process.

Document History

ISO/IEC TR 22446
November 1, 2017
Information technology - Continual performance improvement of IT enabled services
This document establishes a continual performance improvement (CPI) process that supports service management system (SMS) as defined in the ISO/IEC 20000 series. This process ensures successful...

References

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