CRC - NE11699
A Hotel Manager’s Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction
active, Most Current
| Organization: | CRC |
| Publication Date: | 6 January 2016 |
| Status: | active |
| Page Count: | 258 |
scope:
This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page-a useful feature for busy managers.
Document History
NE11699
January 6, 2016
A Hotel Manager’s Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction
This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most...