NEN-ISO 10002/C1
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
inactive
| Organization: | NEN |
| Publication Date: | 1 July 2009 |
| Status: | inactive |
| Page Count: | 4 |
| ICS Code (Quality management and quality assurance): | 03.120.10 |
Document History
July 1, 2014
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
NEN-ISO 10002 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement. The...
NEN-ISO 10002/C1
July 1, 2009
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
A description is not available for this item.
July 1, 2004
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
This International Standard provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The...
July 1, 2004
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
This International Standard provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The...