NEN - NPR-ISO/IEC TR 20000-10
Information technology - Service management - Part 10: Concepts and terminology
| Organization: | NEN |
| Publication Date: | 1 November 2013 |
| Status: | inactive |
| Page Count: | 30 |
| ICS Code (Other services): | 03.080.99 |
| ICS Code (Information technology (IT) in general): | 35.020 |
scope:
This part of ISO/IEC 20000 describes the core concepts of ISO/IEC 20000, identifying how the different parts support ISO/IEC 20000-1:2011 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. This part of ISO/IEC 20000 also explains the terminology used in ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly. This part of ISO/IEC 20000 is for: a) service providers considering using any part of ISO/IEC 20000 and looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal; b) service providers that wish to understand how ISO/IEC 20000 can be used in combination with other International Standards; c) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000.
Document History
