NEN-EN 13850
Postal services - Quality of service - Measurement of quality of end-to-end service for priority and first class mail
| Organization: | NEN |
| Publication Date: | 1 March 2000 |
| Status: | inactive |
| Page Count: | 50 |
| ICS Code (Postal services): | 03.240 |
scope:
Specifies methods for measuring the end-to-end transit time of the cross-border and domestic priority single piece letter mail, collected, processed and distributed by designated universal postal service operators. It considers methods using a representative end-to-end sample of all types of addressed letter mail. End-to-end is defined as from the point mail is placed into the collection/acceptanc
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