NEN-ISO 9004-2
Quality management and quality system elements - Part 2: Guidelines for services
inactive, Most Current
| Organization: | NEN |
| Publication Date: | 1 March 1992 |
| Status: | inactive |
| Page Count: | 26 |
| ICS Code (Quality management and quality assurance): | 03.120.10 |
| ICS Code (Management systems): | 03.100.70 |
scope:
This part of ISO 9004 gives guidance for establishing and implementing a quality system within an organization. It is based on the generic principles of internal quality management described in ISO 9004:1987 and provides a comprehensive overview of a quality system specifically for services. This part of ISO 9004 can be applied in the context of developing a quality system for a newly offered or modified service. It can also be applied directly when implementing a quality system for an existing service. The quality system embraces all the processes, needed to provide an effective service, from marketing to delivery, and includes the analysis of service provided to customers.
Document History
NEN-ISO 9004-2
March 1, 1992
Quality management and quality system elements - Part 2: Guidelines for services
This part of ISO 9004 gives guidance for establishing and implementing a quality system within an organization. It is based on the generic principles of internal quality management described in ISO...
March 1, 1992
Quality management and quality system elements - Part 2: Guidelines for services
This part of ISO 9004 gives guidance for establishing and implementing a quality system within an organization. It is based on the generic principles of internal quality management described in ISO...