scope:

Provides recommendations to service providers (and their sub-contractors) for effective and efficient management policy and procedures for installing, testing, operating and maintaining a social alarm system, including technical facilities and organising assistance This standard covers the following aspects: a) general service standards; b) relationships with users;c) installation in a user' home;d) alarm receiving services;e) testing and maintenance;f) response arrangements;g) visits to the user;h) operational records;i) sub-contract arrangements;j) staffing;k) risk Management.