NEN - NPR-ISO/TS 10004
Quality management - Customer satisfaction - Guidelines for monitoring and measuring
inactive, Most Current
| Organization: | NEN |
| Publication Date: | 1 April 2010 |
| Status: | inactive |
| Page Count: | 38 |
| ICS Code (Quality management and quality assurance): | 03.120.10 |
scope:
This Technical Specification provides guidance in defining and implementing processes to monitor and measure customer satisfaction. This Technical Specification is intended for use by organizations regardless of type, size or product provided. The focus of this Technical Specification is on customers external to the organization. This Technical Specification is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.
Document History
NPR-ISO/TS 10004
April 1, 2010
Quality management - Customer satisfaction - Guidelines for monitoring and measuring
This Technical Specification provides guidance in defining and implementing processes to monitor and measure customer satisfaction. This Technical Specification is intended for use by organizations...