scope:

This standard provides guidance on quality management and quality system elements. The quality system elements are suitable for use in the development and implementation of a comprehensive and effective in-house quality system, with a view to ensuring customer satisfaction. This standard is not intended for contractual, regulatory or certification use. Consequently, it is not a guideline for the implementing of ISO 9001, ISO 9002 and ISO 9003. ISO 9000-2 should be used for that purpose. The selection of appropriate elementds contained in this Standard and the extent to which these element s are adopted and applied by an organisation depends upon factors such as market being served, nature of product, production processes, customer, and consumer needs.