scope:

This part of ISO 20282 specifies a test method for measuring the ease of operation of "walk-up-and-use" products. The purpose of the test is to provide a basis for predicting the ease of operation of a walk-up-and-use product, including measures of its effectiveness and efficiency of operation, and the satisfaction of the intended user population in its expected context of use. The intended users of this part of ISO 20282 are people with human factors expertise in the design and management of appropriate tests, including manufacturers, suppliers, purchasing organizations or third parties (such as consumer organizations).