NEN-EN 13816
Transportation Services - Public Passenger Transport - Service quality definition, targeting and measurement
active, Most Current
| Organization: | NEN |
| Publication Date: | 1 June 2002 |
| Status: | active |
| Page Count: | 39 |
| ICS Code (Services. Company organization, management and quality. Administration. Transport. Sociology. (Vocabularies)): | 01.040.03 |
| ICS Code (Transport in general): | 03.220.01 |
scope:
Specifies the requirement to define, target and measure quality of service in public passenger transport (PPT), and provides guidance for the selection of related measurement methods. It is intended to be used by service providers in the presentation and monitoring of their services but is also recommended for use by authorities and agencies responsible for the procurement of PPT services in the preparation of invitations to tender.
Document History
NEN-EN 13816
June 1, 2002
Transportation Services - Public Passenger Transport - Service quality definition, targeting and measurement
Specifies the requirement to define, target and measure quality of service in public passenger transport (PPT), and provides guidance for the selection of related measurement methods. It is intended...
January 1, 2000
Transportation Services - Public Passenger Transport - Service Quality Definition, Targeting and Measurement
Specifies the requirement to define, target and measure quality of service in public passenger transport (PPT), and provides guidance for the selection of related measurement methods. It is intended...