scope:

Specifies the the minimum qualitative and quantitative rules and characteristics of the provision of a furniture removal service, the service specifications of the furniture removal service being defined in EN 12522-1. Also specifies the requirements for a quality approach. This standard applies only to those activities which relate to the mobility of private individuals where the contract is entered into by an individual or by an employer or relocation agent when the latter requires the moving of personnel property, generally consisting of non commercial property and/or property which is in current use.