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NEN - NPR-ISO/IEC TR 20000-4

Information technology - Service management - Part 4: Process reference model

active, Most Current
Organization: NEN
Publication Date: 1 December 2010
Status: active
Page Count: 32
ICS Code (Other services): 03.080.99
ICS Code (Information technology (IT) in general): 35.020
scope:

This part of ISO/IEC 20000 defines a process reference model comprising a set of processes, described in terms of process purpose and outcomes that demonstrate coverage of the requirements of ISO/IEC 20000-1.

Document History

NPR-ISO/IEC TR 20000-4
December 1, 2010
Information technology - Service management - Part 4: Process reference model
This part of ISO/IEC 20000 defines a process reference model comprising a set of processes, described in terms of process purpose and outcomes that demonstrate coverage of the requirements of ISO/IEC...
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