NEN - NPR-ISO/IEC TR 20000-4
Information technology - Service management - Part 4: Process reference model
|Publication Date:||1 December 2010|
|ICS Code (Other services):||03.080.99|
|ICS Code (Information technology (IT) in general):||35.020|
This part of ISO/IEC 20000 defines a process reference model comprising a set of processes, described in terms of process purpose and outcomes that demonstrate coverage of the requirements of ISO/IEC 20000-1.