scope:

This European standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to ISO 9000, ISO 9001 and EN 15221-2 within the framework of EN 15221-1. The standard provides a link into management methods and management theories. This European standard is applicable to: FM in public and private organisations; client organisation and service provider relationships; full range of facility products or facility services; both types of service providers in FM (internal and external); all types of working environments (e.g. industrial, commercial, administration, military, healthcare etc.). This European standard is applicable to business services (not consumer oriented). This European standard does not: replace the quality management systems of the client organisation; provide standard forms: for performance and quality management systems (delivering a quality management system); for defining requirements; for service level. apply to the certification of the quality system of Facility Management (covered by ISO 9001).