NEN-ISO 10001
Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations
active
| Organization: | NEN |
| Publication Date: | 1 December 2007 |
| Status: | active |
| Page Count: | 30 |
| ICS Code (Quality management and quality assurance): | 03.120.10 |
scope:
This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. This International Standard is applicable to productrelated codes containing promises made to customers by an organization concerning its behaviour. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of codes for different organizations.
Document History
December 1, 2007
Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations
This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. This International Standard is...
NEN-ISO 10001
December 1, 2007
Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations
This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. This International Standard is...