scope:

This part of ISO 9241 provides ergonomics guidance on individualization within interactive systems, including recommendations on - where individualization might be appropriate or inappropriate, and - how to apply individualization. It focuses on individualization of the software user interface to support the needs of users as individuals or as members of a defined group. It does not recommend specific implementations of individualization mechanisms. It provides guidance on how the various aspects of individualization are made usable and accessible, but does not specify which individualizations are to be included within a system.