scope:

This International Standard gives guidelines for the design and preparation of user documentation for application software. It describes how to establish what information users need, how to determine the way in which that information should be presented to the users, and how then to prepare the information and make it available. For the purposes of this International Standard, application software includes the types listed below. - Consumer software packages, that is, software products designed and sold to carry out identified tasks, where the software and its associated documentation are packaged for acquisition as a unit. - Software for office applications such as word processors, spreadsheets, databases and electronic mail. - Business software, for example, software for recording and monitoring business activities, such as stock control and order processing. - Specialist software for use by professionals, such as accounting systems, graphic design systems and engineering design systems.