scope:

NEN-EN 13269 provides guidance on the preparation of contracts in private sector for maintenance services. It can be applied to: - cross-border as well as national company/maintenance contractor relationships, - the whole range of maintenance services including planning, management and control in addition to maintenance operations, - every type of item with the exception of computer software unless the software has to be maintained as an integral part of, and together with, technical equipment. It does not - provide standard forms for maintenance contracts, - determine rights and obligations between company and maintenance contractor, - provide rules for agreements with public administrations.