scope:

The present document provides user experience guidelines, applicable to the research, design, development and deployment of telecare services. The focus of the guidelines is grouped along three main themes: trust, usability and accessibility, and service provisioning, addressed through a user-centric approach. Principles of design for all, adaptive design and assistive technologies are applied throughout the present document.

The present document builds on the recommendations provided in TR 102 415 [41], defining telecare as the provision of health and social care services to individuals, within or outside of their homes, with the support of systems enabled by ICT.

Intended users of the present document are the stakeholders involved in the design, development, procurement and deployment of telecare services. The individual end users (telecare clients) are the ultimate beneficiaries of the guidelines, as their application should lead to telecare services of a higher quality, offering a better user experience.

Telemedicine, diagnosis and other medically related user aspects are outside the scope of the present document.