scope:

This document provides guidance on sourcing and development of agreements in facility management (FM). It highlights:

- essential elements in FM sourcing processes;

- FM roles and responsibilities in sourcing processes;

- development processes and structures of typical agreement models.

This document is applicable to:

- strategic processes related to service and support functions for the core business;

- development of FM strategies;

- development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options;

- development of FM information systems;

- FM education and research;

- organization development and business re‑engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).