scope:

The Industry Reference Model (IRM) is an integrated process model to be used by a service provider offering technical services such as maintenance, retrofit and packaging to supply chains and manufacturing organizations. Customers of service providers use the model to first align service operations, and to secondly benchmark service performance against different service vendors by using the standardized process description and the service scorecard described in the CWA. In summary, the focus of IRM implementation ranges from strategic alignment of business goals to integration of processes at a very operational level.