scope:

The requirements in this standard cover:

• Cleanliness;

• Train condition;

• Litter;

• Graffiti and unauthorised stickers;

• Air quality;

• Noise and vibration;

• Spillage and breakage.

This Standard applies to all passenger trains that are operated by London Underground Limited (LUL) in normal customer service.

This Standard shall not apply to heritage rolling stock. 

This standard addresses and supports the specific customer service delivery areas of:

• Ambience;

• Train décor, fixtures and fittings and

• Cleanliness

Insofar as they relate to train ambience. 

This Standard supports the following LUL Policies:

Note: The identification of Policies shown below shall have no material impact upon Infraco or other Suppliers beyond the obligations already contained in this Category 1 Standard. They are provided for LUL reference purposes only.

Purpose

The purpose of this Standard is to set out the ambience requirements with regard to rolling stock.