scope:

This standard describes the critical elements of effective business practices for the operation and management of water and wastewater utilities. It encompasses the major functions necessary to sustain a successful utility and information management.

Purpose

The purpose of this standard is to establish criteria for how water and waste-water utilities develop, measure the performance of, and improve the strategic planning, resource management, and support functions necessary to create and sustain a high-performing organization. Th is standard describes the framework that successful utilities should use in developing and improving the performance of these business practices, including the establishment of policies and performance standards, the creation of functions and practices, the development of organization capacity and technology, and integration of functions and practices with the larger organization and its strategies.